Free domestic shipping on orders over $50
We charge a flat rate of $9.50 Australia wide for orders under $50
International shipping is charged at a flat rate of $19.50
Shipping takes place amongst our busy studio time, however I endeavor to keep up with all orders. In stock items will generally ship within 2 business days however if we require time to produce your items - we will confirm a timeframe.
Items are shipped via Australia Post parcel service. Standard parcel delivery within 1-5 working days.
International shipping is available via Australia Post standard international. Please be aware that all customs, duties or fees are the responsibility of the buyer. Delivery confirmations are not available for international shipping.
REFUNDS & EXCHANGES
We really want you to love your new Urban Cartel product. If for any reason you are dissatisfied with your purchase , please contact us immediately and we will rectify the problem.
We are happy to accept returns/exchanges under the following conditions:
1. Shipping charges are non-refundable in the event of a refund or exchange. The customer is responsible for all shipping costs associated with the exchanging or returning of products. Exchanges or refunds must be done within two weeks of receiving the order.
2. A 10% restocking fee will be deducted from your refund in the event of a return. Exchanges will not be charged a restocking fee.
3. Products that have been used are not refundable
Sorry but no refunds or exchanges for custom orders.